Support
Get help from the Nether Host team
Need help with your account, billing, or server? Our team is available through Discord and email.
Open a support ticket
The fastest way to get help is to open a support ticket on Discord. Our team and community are there for setup questions, panel issues, billing help, and anything else you run into.
We typically reply within 24 hours with a status update.
Email support
You can also reach us at [email protected] for account, billing, or technical questions.
Before you contact us
Include as much detail as you can so we can help faster:
- Account email address
- Server ID (if the issue is about a specific server)
- A short description of the problem and what you've already tried
Refund requests
For refund requests, see Refunds for the full policy and the information we need.
Common topics
Quick Start
Get your first server online
Billing & Invoices
Balance, invoices, and renewals
Nether Panel Overview
Console, stats, and server controls
Refunds
Refund policy and how to request one